Privacy Policy

At Waves of Wisdom, I am committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how I collect, use, and safeguard your data when you use this website or services.

By using this website or services, you consent to the practices described in this policy.

Information Collected

Personal Information

I may collect the following personal information when you contact me through our website, by email, or by phone:

• Name
• Email address
• Phone number
• Any other information you provide in your communications with me

Client Information

For clients receiving therapy services, I collect additional information necessary for providing effective therapeutic support, including:

• Health information
• Personal history
• Session notes
• Other relevant information shared during therapy sessions

Website Usage Information

I automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website

How I Use Your Information

I use the information collected for the following purposes:

• To provide and improve therapy services
• To communicate with you about appointments, services, and related matters
• To respond to your inquiries and requests
• To maintain accurate records
• To comply with legal and professional obligations
• To analyze website usage and improve online presence
• To protect the rights and the safety of, myself, our clients and others

Data Security

I implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records
• Password protection and encryption for digital information
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

While I strive to use commercially acceptable means to protect your personal information, I cannot guarantee its absolute security. Any transmission of personal information is at your own risk.

Data Retention

I retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For therapy clients, I retain records in accordance with professional guidelines and legal requirements.

Sharing Your Information

I will never sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With your explicit consent
• To trusted third parties who assist me in operating my website or providing our services, provided they agree to keep this information confidential
• When required by law, such as in response to a court order or legal process
• When I believe disclosure is necessary to protect my rights, your safety, or the safety of others
• In the event of a practice sale, merger, or acquisition, in which case I would require the new owner to maintain the same privacy standards

Confidentiality in Therapy

As a therapeutic practice, I adhere to strict professional standards of confidentiality. Information shared during therapy sessions is confidential with certain exceptions, including:

• Risk of harm to yourself or others
• Suspected abuse or neglect of a child, elderly person, or vulnerable adult
• Court order requiring disclosure
• Other situations required by law

These limitations to confidentiality will be discussed in detail during your initial session.

Cookies and Tracking Technologies

This website may use cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly if you disable cookies.

Third-Party Links

The website may contain links to third-party websites. I am not responsible for the privacy practices or content of these sites. I encourage you to read the privacy policies of any third-party sites you visit.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to certain exceptions)
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

Children's Privacy

This website is not intended for children under 16 years of age. I do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided me with personal information, please contact me, and I will take steps to remove that information.

For therapeutic services provided to children, I will obtain appropriate consent from parents or legal guardians and involve them in the treatment process as appropriate.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time. I will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. I encourage you to review this Privacy Policy periodically.

Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact me at:

Waves of Wisdom
Trigg House, Warren Drive
Prestatyn, LL19 7HT
Email: hello@wavesofwisdom.uk
Phone: 07349329658